Cancellation requests will be accepted strictly within 24 hours of placing the order only.
A website deposit payment secures your games design and development time. When a deposit is paid, we may turn away other work so that we have capacity to work on your project and therefore the deposit is non-refundable at this stage.
QUATOO will refund all payments made in relation to the 2D/3D game design services if we have failed to provide a complete service. Our Terms & Conditions along with the original invoice state our offering and these will be considered when deciding if we have met our service standards.
We may require further investigation in to a project when a refund is requested and this could include email correspondence, telephone calls and any other documentation. We will take no longer than 1 month to carry out this investigation.
If a refund is decided upon, the refund will be paid within 14 days.